Terms and Conditions of Sale and Distance Contract

Welcome to NDparts.lv! These terms govern purchases made through the online store www.ndparts.lv.

1. General Provisions

1.1. The NDparts.lv online store is operated by SIA ND Latvija (the Seller).

1.2. The Buyer is an individual or legal entity purchasing goods. A Consumer is an individual purchasing goods outside their trade, business or profession.

1.3. By placing an order and accepting these terms, the Buyer confirms having read them.

1.4. Purchases may be made by persons with the required legal capacity and by authorised representatives of legal entities.

1.5. The Seller may update these terms. Existing contracts remain subject to the version effective when concluded, unless otherwise required by law.

2. Personal Data Protection

2.1. The Seller processes personal data to fulfil orders, arrange payments and deliveries, provide customer support and comply with legal obligations.

2.2. Data is processed in accordance with the GDPR and applicable Latvian legislation.

2.3. Further information about processing and the Buyer's rights is available in the Privacy Policy.

3. Conclusion of the Contract

3.1. The Buyer selects products, adds them to the cart, provides the required information and submits the order using a button clearly indicating an obligation to pay.

3.2. An electronic acknowledgement is sent after submission. An automatic acknowledgement of receipt does not itself mean the Seller has accepted the order for fulfilment.

3.3. The contract is concluded when the Seller confirms acceptance of the order for fulfilment. If an order is not accepted, any payment received will be refunded.

3.4. Order information is retained in accordance with applicable legal requirements and data retention periods.

4. Buyer's Rights

4.1. The Buyer has the right to accurate information about products, prices, payment and delivery.

4.2. Consumers have statutory withdrawal rights and remedies for goods that do not conform to the contract.

4.3. The Buyer may contact the Seller to request changes or cancellation. Cancellation of an existing contract is subject to the contract terms and applicable law.

5. Buyer's Obligations

5.1. The Buyer must provide accurate contact and delivery details, pay for the order and make arrangements to receive it.

5.2. The Buyer must protect account credentials and notify the Seller of suspected unauthorised access.

5.3. The Buyer must comply with applicable laws and must not interfere with the operation of the online store.

6. Seller's Rights

6.1. The Seller may change prices and product ranges without adversely changing existing contracts without the Buyer's consent.

6.2. Any minimum order value must be clearly displayed before checkout.

6.3. The Seller may restrict account access in cases of fraud, security threats or material breaches, subject to proportionality and the Buyer's legal rights.

6.4. If prepayment is not received within 3 business days after the payment request, the Seller may cancel the unpaid order after notifying the Buyer. This does not apply to agreed deferred-payment arrangements.

6.5. The Seller may temporarily restrict store operations for technical or security reasons.

7. Seller's Obligations

7.1. The Seller provides essential information about products and purchasing conditions.

7.2. The Seller fulfils accepted orders in accordance with the contract.

7.3. If a product cannot be supplied, the Seller contacts the Buyer and offers an alternative product, a revised delivery date or a refund. Alternatives require the Buyer's agreement.

7.4. The Seller handles justified complaints and complies with consumer protection legislation.

8. Prices and Payment

8.1. Prices are stated in euros, including applicable VAT unless clearly indicated otherwise.

8.2. Delivery charges and other applicable costs are shown before the order is confirmed.

8.3. Available payment methods are displayed during checkout.

8.4. Preparation of prepaid orders normally begins after payment is received, unless otherwise agreed.

8.5. The Buyer receives proof of purchase.

9. Delivery of Goods

9.1. Delivery is available through the following providers, where offered:

• Unisend: Latvia from €1.82, Lithuania from €2.08.

• Latvijas Pasts: according to the selected service.

• Omniva: parcel locker delivery.

• Courier delivery within Latvia: from €7.00.

9.2. Exact delivery charges are displayed during checkout.

9.3. Estimated delivery times are 2–5 business days for in-stock products and 4–10 business days for products ordered on request. In certain cases, delivery may take up to 20 business days, subject to agreement with the Buyer.

9.4. Where no other delivery period has been agreed, the statutory delivery period applies. Delays do not remove the Buyer's legal rights.

9.5. The Buyer must provide accurate delivery details. We recommend inspecting the parcel upon receipt and reporting damage. Failure to record damage immediately does not remove statutory rights.

9.6. The risk of accidental loss or damage passes to the Consumer at the time prescribed by applicable law.

9.7. Further information: Delivery.

10. Product Quality, Warranty and Use

10.1. NDparts.lv offers genuine products. Essential product characteristics are stated in product descriptions.

10.2. Consumers may submit claims concerning non-conforming goods within two years of delivery, subject to statutory conditions and notification requirements.

10.3. Depending on the circumstances, consumers may seek repair, replacement, a price reduction or termination of the contract as provided by law.

10.4. Any manufacturer's commercial warranty does not limit statutory consumer rights.

10.5. Purchases by legal entities are governed by the relevant contract and applicable law. Special B2B warranty terms apply only where expressly agreed.

10.6. Automotive chemicals must be used according to the manufacturer's instructions, safety precautions and dilution ratios.

11. Withdrawal, Returns and Exchanges

11.1. Consumers may withdraw from a distance contract within 14 days of receiving the goods without giving a reason. Where items from one order are delivered separately, the period runs from receipt of the last item.

11.2. Withdrawal may be communicated using the Seller's contact details or the model withdrawal form. The statement must be unequivocal.

11.3. Goods must be sent back within 14 days after sending the withdrawal notice.

11.4. The Consumer bears direct return costs unless the Seller agrees to cover them or the law provides otherwise.

11.5. The Seller refunds payments received, including the original standard delivery charge, within 14 days of receiving the withdrawal notice. Reimbursement may be withheld until the goods or proof of their return has been received.

11.6. The Consumer is liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

11.7. Exceptions to withdrawal rights apply only where provided by law. Opening automotive chemical packaging does not automatically eliminate withdrawal rights.

11.8. Statutory remedies for non-conforming goods remain available after the withdrawal period ends.

12. Liability of the Parties

12.1. Each party is responsible for fulfilling its obligations under the contract and applicable law.

12.2. The Buyer is responsible for knowingly providing inaccurate information and its consequences to the extent permitted by law.

12.3. The Seller is not responsible for the content of independent third-party websites linked from the store, except where the law provides otherwise.

12.4. Liability arising from incorrect product use is assessed according to the circumstances and applicable law.

12.5. Nothing in these terms limits mandatory statutory consumer rights.

13. Promotions and Special Offers

13.1. The Seller may organise promotions and offer discounts or coupons.

13.2. Promotion terms, periods and restrictions are stated in the relevant offer.

13.3. The Seller may amend or discontinue promotions for future orders without affecting existing contracts.

13.4. Discounts and cooperation terms for professional customers apply after approval.

14. Communications

14.1. The Seller communicates using the email address, telephone number or other agreed channels provided by the Buyer.

14.2. The Buyer may contact the Seller through the Contact page.

14.3. Marketing messages are sent only where an appropriate legal basis exists and in compliance with applicable law.

15. Final Provisions and Dispute Resolution

15.1. These terms are prepared in accordance with the laws of the Republic of Latvia.

15.2. Latvian law applies without prejudice to mandatory consumer protection rights.

15.3. The parties will first attempt to resolve disputes through negotiation.

15.4. If no agreement is reached, consumers may contact the Consumer Rights Protection Centre of Latvia (PTAC) or use other lawful dispute resolution procedures.

PTAC: https://www.ptac.gov.lv

Seller: SIA ND Latvija
Online store: www.ndparts.lv
Contact information: Contact Us

Thank you for choosing NDparts.lv!